Cancellation Policy

You will receive a full refund.

• 48+ hours before your activity for most tours
• 72+ hours for select activities and/or groups of 6+
• 7+ days for groups of 8+
• 14+ days for groups of 20+

Some activities have special cancellation terms. These will be clearly listed on the activity page and/or your voucher and will override the general rules above.

Cancellations made inside the required cancellation window are non-refundable.

You may change your date or time at no charge if the activity has availability and the request is made outside the applicable change/cancellation deadline.

Requests made inside the deadline are subject to the vendor’s policy and approval.

By booking, you agree to all age, weight and other participation requirements listed for the activity.

Please review your voucher promptly. It is your responsibility to contact Activities Hawaii if anything is incorrect or if you need changes.

Activities may be changed or canceled due to weather, mechanical issues or other unforeseen reasons. If the vendor cancels, you may reschedule or receive a full refund. We may contact you by phone, text or email regarding updates.

Please call us at 1-866-482-9775. We will do our best to help, but changes inside the cancellation window depend on the vendor.

Gift certificates and unused gift certificate balances are non-refundable.

You agree that you have reviewed all fees and surcharges collected at the rental agency and that you are responsible for those charges and any changes made at the counter.

Reservations that include airline tickets are non-refundable and non-changeable due to airline restrictions.